Q: Where are your products made?
A: Our products are sourced from a variety of locations around the world, including but not limited to Europe, Asia, and the United States. We prioritize quality and ethical sourcing in all our products.
Q: What materials are your products made of?
A: Our Backpacks, Handbags, Leather Bags, Necklaces, and Rings are made from a variety of materials including genuine leather, high-quality metals, and other premium materials. Each product listing provides detailed information on the materials used.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please contact us for more information regarding international shipping options.
Q: What is your return policy?
A: We offer a 30-day return policy for all products. Items must be unused and in their original packaging to be eligible for a refund. Please refer to our Returns Policy for more information.
Q: How can I contact customer service?
A: You can contact our customer service team by emailing us at emileejankowski@petrichorflippedllc.com or by calling us at +1 2533405896. We strive to respond to all inquiries within 24 hours.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the shipping carrier’s website.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for an additional fee. Please indicate during checkout if you would like your items gift wrapped, and we will ensure they are beautifully packaged for your recipient.
Q: Are your products eco-friendly?
A: We are committed to sustainability and eco-conscious practices. While not all of our products are eco-friendly, we are continually working to improve our environmental footprint and offer more sustainable options.
Q: Do you offer customization or personalization services?
A: At this time, we do not offer customization or personalization services for our products. However, we are always looking for ways to expand our product offerings, so please check back for updates.
Q: How do I care for my products?
A: Each product comes with care instructions to help you maintain its quality and longevity. Generally, we recommend storing leather products in a cool, dry place away from direct sunlight and avoiding contact with water or harsh chemicals. Jewelry should be stored in a jewelry box or pouch to prevent tarnishing.